KYC Process Initiation:
Users meeting the specified criteria must complete the full KYC process.
The process involves submitting basic personal details along with the following documents:
- Copy of Government Issued Photo ID (front and back);
- Selfie holding the ID document (if required)
- Bank statement/Utility Bill
Temporary Approval:
Upon document submission, the user receives a “Temporarily Approved” status. The KYC Team has a 24-hour window to review the documents and communicate the outcome to the user:
- Approval
- Rejection
- Request for more information (No change in Status)
Status Implications:
Users with “Temporarily Approved” status can use the platform normally but are restricted from completing any withdrawals.
GUIDELINES FOR THE KYC PROCESS
1. Proof of ID
a. Preferable inclusion of a signature.
b. Restricted countries include but are not limited to:
- Afghanistan
- Australia
- Austria
- Comoros
- Cyprus
- Democratic Republic of North Korea
- France and its territories
- Germany
- Iran
- Kazakhstan
- Myanmar
- Netherlands and its territories
- North Macedonia
- Singapore
- Spain
- Sweden
- United Kingdom
- USA
c. Full name must match the client’s name.
d. Document should not expire within the next 3 months.
e. Owner must be over 18 years of age.
2. Proof of Residence:
a. Acceptable documents include Bank Statements or Utility Bills.
b. Restricted countries apply.
c. Full name must match the client’s name and match the proof of ID.
d. Date of issue should be within the last 3 months.
3. Selfie with ID:
a. The holder must be the same as in the ID document.
b. Ensure the ID document corresponds to the one submitted in Proof of ID.
NOTES ON KYC PROCESS
In the event of an unsuccessful KYC process, reasons are documented, and a support ticket is created in the system. The user is then provided an explanation and guidance on how to pass the Company’s KYC process.
Account approval is granted once all required documents are in the Company’s possession.
OTHER AML MEASURES
Users who have not completed full KYC cannot make additional deposits or withdrawals.
Users who have successfully passed the KYC process are subject to a detailed algorithmic and manual check on their activity and balance before any withdrawal is processed, ensuring that the amount withdrawn is a result of proper platform activity.